Privacy policy
Last Updated: 12th August 2026
At La Bella, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy & Cookie Policy explains how La Bella (“Company”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit, access, use, or make a purchase through our website, or otherwise communicate with us regarding our website and services.
For the purpose of this Privacy Policy, “you” and “your” means any visitor, customer, or user of our website whose information we collect in accordance with this Policy.
1. Definitions
“Visitor(s)”, “you”, “your” shall mean individuals who visit, access, or use the La Bella website.
“Personal Data” shall mean any information relating to an identified or identifiable individual.
2. Personal Data We Collect
Depending on how you interact with our website and services, we may collect the following information:
2.1 Contact Information
We may collect your:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping/delivery address
- PIN code
2.2 Payment Information
When you place an order, payment-related information may be collected or processed through our payment service providers.
La Bella does not intend to store complete credit card, debit card, or other sensitive payment credentials on its own servers.
2.3 Shopping & Order Information
We may collect information relating to your interactions and transactions with us, including:
- Products viewed
- Products added to cart
- Products purchased
- Order details
- Payment status
- Returns and exchanges
- Cancellation requests
- Customer support queries
- Product reviews or feedback
2.4 Information You Submit
We may collect information that you voluntarily provide when you:
- Contact us through our website
- Contact customer support
- Submit a review or feedback
- Participate in a promotion, survey, contest, or similar activity
- Communicate with us through email, WhatsApp, phone, or other available channels
Such information may include photographs, videos, or other content that you choose to provide.
2.5 Device & Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Device identifiers
- Website usage information
- Pages visited
- Referring website or source
- Date and time of access
2.6 Website Usage & Analytics Data
We may collect information regarding how you interact with our website, including browsing patterns, pages viewed, clicks, time spent on pages, shopping behaviour, and other website interaction data.
We may use analytics and similar technologies to understand website usage and improve the customer experience.
3. Cookies
La Bella may use cookies and similar technologies to understand website traffic patterns, remember preferences, improve website functionality, and provide a better browsing experience.
What Are Cookies?
Cookies are small text or alphanumeric files stored on your device when you visit a website. They allow websites to recognize your device and remember certain information about your preferences or previous activity.
Types of Cookies
3.1 Session Cookies
Session cookies remain on your device only while you are using the website and are generally deleted when you close your browser.
3.2 Persistent Cookies
Persistent cookies remain on your device for a defined period and may help us recognize you when you return to our website.
3.3 First-Party Cookies
These cookies are placed directly by La Bella or the website domain you are visiting.
3.4 Third-Party Cookies
These cookies may be placed by third-party service providers that provide analytics, advertising, payment, or other services to us.
Analytics Tools
La Bella may use third-party analytics tools, such as Google Analytics, Microsoft Clarity, Meta Pixel, or other similar tools, depending on the technologies implemented on our website.
These tools may use cookies or similar technologies to help us understand website traffic, customer behaviour, campaign performance, and website usage.
How We Use Cookies
Cookies may be used for:
- Remembering your preferences
- Maintaining your shopping cart
- Enabling essential website functionality
- Improving website performance
- Understanding website traffic
- Analyzing customer behaviour
- Measuring marketing and advertising performance
- Personalizing content and advertising where applicable
Disabling Cookies
You may choose whether to accept or reject cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.
4. Accuracy of Information
You are responsible for ensuring that the personal information you provide to La Bella is accurate, complete, and up to date.
If you provide personal information on behalf of another person, you represent that you have the necessary authority or consent to provide such information.
La Bella will not be responsible for issues arising from inaccurate, incomplete, or outdated information provided by you.
5. How We Use Personal Information
We may use your Personal Data for the following purposes:
- To process and fulfil your orders.
- To deliver products to the address provided by you.
- To process payments, refunds, returns, and exchanges.
- To communicate with you regarding your order and delivery status.
- To respond to your questions, requests, and customer support queries.
- To provide information about our products, services, offers, and promotions.
- To provide you with a better experience when using our website.
- To improve our products, website, services, and customer experience.
- To understand customer preferences and website usage.
- To prevent fraud, unauthorized transactions, and misuse of our services.
- To maintain and manage our website and related systems.
- To maintain internal business and transaction records.
- To comply with applicable legal, regulatory, and statutory requirements.
6. Sharing and Disclosure of Personal Data
La Bella does not sell or rent your Personal Data to third parties.
However, we may share relevant Personal Data with trusted third parties where necessary to provide our products and services or operate our business.
These may include:
6.1 Service Providers
We may share information with service providers that assist us with:
- Payment processing
- Order fulfilment
- Shipping and logistics
- Website hosting and technology
- Customer support
- Analytics
- Marketing and advertising
- Fraud prevention and security
Such service providers may access information only to the extent reasonably necessary to provide their services.
6.2 Business Transfers
If La Bella is involved in a merger, acquisition, restructuring, sale of assets, or transfer of part or all of its business, Personal Data may be transferred as part of such transaction.
6.3 Legal and Regulatory Authorities
We may disclose Personal Data where required to:
- Comply with applicable laws or regulations
- Respond to lawful government requests
- Comply with court orders or legal proceedings
- Protect the rights, property, or safety of La Bella, our customers, or others
- Investigate fraud or other unlawful activities
7. Data Retention
We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected.
We may retain information for purposes including:
- Processing and fulfilling orders
- Maintaining transaction records
- Providing customer support
- Resolving disputes
- Preventing fraud and misuse
- Complying with legal, accounting, and regulatory requirements
- Enforcing our agreements and policies
When Personal Data is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
8. Data Security
La Bella takes reasonable technical, administrative, and organizational measures to protect Personal Data against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, La Bella cannot guarantee the absolute security of information transmitted or stored electronically.
9. Your Rights
Subject to applicable laws and regulations, you may have the right to:
- Request access to Personal Data held by us.
- Request correction or modification of inaccurate Personal Data.
- Request deletion of Personal Data where legally permissible.
- Request restriction of certain processing activities.
- Object to certain uses of your Personal Data.
- Withdraw consent where we rely on your consent for processing.
- Opt out of promotional communications.
We may request additional information from you to verify your identity before processing certain requests.
If you wish to exercise any applicable privacy rights, please contact us using the details provided in the Contact Us section below.
10. Choice and Opt-Out
We may send you communications relating to:
- Your orders
- Payments
- Deliveries
- Returns and exchanges
- Account or service-related updates
- Product information
- Promotional offers
- Newsletters or marketing communications
You may opt out of promotional emails by following the unsubscribe instructions included in those communications.
You may also contact us directly at care@labella.in to request removal from promotional communications.
Please note that opting out of marketing communications will not prevent us from sending essential transactional or service-related communications.
11. Links to Other Websites
Our website may contain links to third-party websites, platforms, applications, or services.
La Bella does not control the privacy practices or security of these third-party websites.
If you choose to visit or use a third-party website, we recommend that you review its applicable privacy policy before providing any personal information.
La Bella is not responsible for the privacy practices, content, or security of third-party websites.
12. Children's Privacy
The La Bella website is not intended specifically for children under the age of 18.
We do not knowingly collect or solicit Personal Data from children under 18 years of age.
If a parent or legal guardian believes that a child has provided Personal Data to La Bella without appropriate consent, please contact us at care@labella.in so that we can take appropriate action.
13. Governing Law
This Privacy & Cookie Policy shall be governed by and construed in accordance with the applicable laws of the Republic of India.
Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India.
14. Changes to This Privacy & Cookie Policy
La Bella may update this Privacy & Cookie Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.
Any changes will be published on this page along with the updated “Last Updated” date.
We encourage you to review this Privacy & Cookie Policy periodically to remain informed about how we handle your Personal Data.
Changes to this policy will not affect orders or processing already completed before the updated policy was published, except where otherwise required by applicable law.
15. Contact Us
For any questions, concerns, or requests regarding this Privacy & Cookie Policy or the way we handle your Personal Data, please contact us:
La Bella Customer Support
Email: care@labella.in
Phone/WhatsApp: 9512100395
Support Hours: 10:00 AM to 7:00 PM
Please mention your Order ID, where applicable, so that we can assist you more efficiently.
La Bella reserves the right to update this Privacy & Cookie Policy from time to time. Any changes will be published on this page and will become effective upon publication.