Shipping policy

At Labella, we want your shopping experience to be as effortless as wearing your favourite pair. We carefully pack every order and work with trusted logistics partners to deliver your footwear safely and promptly.

1. Free Shipping Across India

We offer free standard shipping across India on all eligible orders.

There are no additional shipping charges for standard delivery unless specifically mentioned on the product or checkout page.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation along with tracking details through your registered email address and/or mobile number.

3. Delivery Timeline

Standard delivery generally takes approximately 3–7 business days from the date of dispatch.

Delivery timelines may vary depending on:

Your delivery location and PIN code
Courier service availability
Weather conditions
Public holidays
Regional restrictions
High-volume sale periods
Unforeseen logistics or transportation delays

For remote or non-serviceable locations, delivery may take longer than the standard timeline.

Please note that delivery timelines are estimates and are not guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive tracking information through your registered contact details.

You can use the tracking information to follow the progress of your shipment.

If the tracking information does not show an update immediately after dispatch, please allow 24–48 hours for the courier system to update.

5. Delivery Attempts

Our logistics partners generally make multiple attempts to deliver your order.

Please ensure that the delivery address, contact number, and other details provided at checkout are accurate.

If the courier is unable to deliver the order because of an incorrect address, unavailable recipient, incomplete address, or repeated failed delivery attempts, the shipment may be returned to Labella.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat/Building number
Street/Area
City
State
Correct PIN code
Valid mobile number

Labella cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at the time of placing the order.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at care@labella.in.

We will try our best to update the address before the order is dispatched. However, once an order has been shipped, changes to the delivery address may not be possible.

7. Delayed Deliveries

While we work with our logistics partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control.

These may include extreme weather, natural events, transportation disruptions, operational issues with courier partners, government restrictions, or unusually high shipment volumes.

If your order appears to be significantly delayed, please contact our customer support team at care@labella.in with your order number.

8. Lost or Damaged Shipments

We take care to pack every order securely before dispatch.

If your package appears visibly damaged, tampered with, or opened at the time of delivery, we recommend that you do not accept the shipment and immediately contact our customer support team.

If you receive a damaged product, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the package and product.

Our team will review the issue and assist you in accordance with our Return & Exchange Policy.

9. Undelivered / Returned-to-Origin Orders

If an order is returned to Labella because of:

Incorrect or incomplete address
Customer unavailable during delivery attempts
Customer refusing delivery
Incorrect contact details
Failure to accept the shipment
Other reasons attributable to the recipient

The order may be treated as a Return to Origin (RTO).

For prepaid orders, any refund or re-shipment will be processed in accordance with our Return & Refund Policy.

For COD orders, where applicable, additional shipping or re-shipping charges may apply for a subsequent delivery attempt. Any applicable charges will be communicated before re-shipment.

10. Cash on Delivery

Cash on Delivery (COD) is available on eligible orders.

The COD option will be displayed at checkout for eligible products, locations, and order values.

Labella reserves the right to restrict COD availability for certain PIN codes, products, customers, or orders.

11. International Shipping

At present, Labella ships only within India.

If international shipping is enabled in the future, applicable shipping charges, customs duties, taxes, and import-related charges will be communicated at checkout or as applicable.

Unless specifically stated otherwise, any customs duties, import taxes, or charges imposed by the destination country will be the responsibility of the customer.